Service Beyond Sales
The Canon MDS’ capability and capacity to understand print usage, trends and behaviour facilitate insightful analysis of everyday business operations. Combining technology with the experienced Canon support team and proactive management of print devices to maximize machine uptime, the initiative has largely transformed the day-to-day operations within the Marina Mandarin Singapore.
“We are very pleased with the results we have seen, especially in the reduction of print wastage and improvement of our business efficiency ever since the Canon solutions were implemented. When we look at solutions for the hotel, buying a product or a solution, we want to make sure that there is after-sales service, and Canon has proven to be very, very good in terms of after-sales service, and being there when we needed them.”
“The reliability of the products from Canon is great, products have worked non-stop, the service people are friendly and professional, and we have maintained a good and positive relationship with Canon.”
Hardware To Complement Software Solutions
Additionally, Canon’s fleet of imageRUNNER ADVANCE multi-function devices and imageCLASS laser printers were deployed, complemented with the features of its print management software, uniFLOW, which ultimately delivered improved efficiency and spurred better control on print policies. Users are required to authenticate themselves at the print device before their print jobs are released. Print jobs can be collected at any print devices on any floor and at any location in the hotel, safe in the knowledge that document(s) remain secure.
Apart from the convenience brought to the users, it has significantly reduced unnecessary printing. Real-time reports can also be readily generated at users’ desktops, facilitating the ease of keeping tabs on cost-per-print as well as the print usage patterns. The operation management team and Mr. Lim himself is able to able to obtain a clear accountability and transparency on the print expenditure by each department, down to individuals.