New Colorado ProCare After Sales Service Programme for Increased Productivity and Minimal Downtime
SHAH ALAM, 1 OCTOBER 2020 – Canon has launched its new ProCare after-sales service programme in South & Southeast Asia, designed for users of the Colorado 1650 roll-to-roll wide format printer series powered by UVgel technology. With the objective of offering a consistent service concept for customers with production in multiple region, Colorado 1650 owners can now benefit from maximised uptime through access to spare parts, preventive maintenance and remote software application support.
ProCare contracts are available on the basis of three to five years, with the option to extend support after the initial contract has ended. Additional premium support options include next business day onsite response and print head replacement. Colorado ProCare is available via Canon Appointed Partners or directly from Canon for customers across Singapore, Malaysia, Thailand, Hong Kong, Indonesia, Taiwan, Sri Lanka and Pakistan.
Performance You Can Rely On
Colorado series printers are designed for optimal productivity with minimal operator intervention and manual maintenance. The ProCare service programme extends this philosophy, backed by a skilled team of service technicians, strong global logistics network as well as state-of-the-art communication and diagnostic tools.
This means print service providers can focus on what matters most - exceeding client expectations on quality, delivering within tight turnaround times, growing their business and increasing profits.
Steve Ford, Managing Director, Production Printing Asia, Canon, said, “With more than 1,500 installations of Colorado printers worldwide, it is clear that our customers see the benefits that UVgel technology brings to their business – the perfect balance of productivity and quality at a reduced Total Cost of Ownership. With Colorado ProCare, we look to further complement the impeccable features of the Colorado printers, so our customers can experience the full value of their investment. They know they have a technology they can rely on and a solutions partner who will always be at their side to ensure that.”
Meanwhile K.L. Tan, Director, Production Printing Products, Canon Marketing (Malaysia) Sdn Bhd, said, “We realised that the after-sales service is an important factor that influence decision making. We believe that with Colorado ProCare, it will give us the competitive edge amongst others in the market.”
About Canon Marketing (Malaysia) Sdn. Bhd.
Canon is a global leader in photographic and digital imaging solutions. Canon Marketing (Malaysia) Sdn. Bhd. was established in 1987 to deliver products and services support to Malaysian users directly and through its nationwide channel partners. The parent company Canon Inc. has a global network of more than 300 companies and employs close to 200,000 people worldwide. It is dedicated to the advancement in technology and innovation and commits more than 7% of its total revenue each year to R&D. Under the slogan “Business Can Be Simple”, Canon aims to reduce complexity by simplifying workflows and empowering customers with effective and easy to use solutions. As a Fortune Global 500 company, Canon is guided by its kyosei philosophy that focuses on living and working together for the common good.For more information, visit my.canon, or follow the Official Facebook page at www.fb.com/CanonMalaysia and the Official Instagram page @canonmalaysia.