Customer Care Contacts

    Contact

    Canon Malaysia HQ
    Contact Number 1800-88-2000 (Nationwide Careline)
    Operating hours:
    8:30am - 6:00pm (except Public Holidays)
    Fax Number 603 - 5567 9441 (General Line)
    from 8:30am - 6:00pm
    E-mail Address Email us
    Operating hours of Customer Care Centre

    Branches: 8:30am - 5:30pm
    UOA Business Park: 8:30am - 5.30pm
    Closed on Saturdays, Sundays, State Holidays & Public Holidays.
    Canon Distribution Centre ยป Logistics Division
    Contact Number : 603-7842 5869
    Fax Number : 603-7842 5767
    *Please take note:
    Canon Distribution Centre does not provide any product servicing support. Kindly send all your products for service to the Service Centre located at our Head Office in UOA Business Park, Shah Alam or to your nearest Canon Branch Office.
    Canon Malaysia Branches Telephone Numbers
    Penang : 604-2383 838
    Malacca : 606-2838 331
    Johor Bahru : 607-3554 777
    Kuantan : 609-5173 688
    Kuching : 6082-575 188
    Kota Kinabalu : 6088-233 800
    Terengganu (Sales & Service Depot) : 609-6305 688
    Kulim (Depot) : 604-4032 077
    Miri (Sales & Service Rep.) : 6016-226 3285
    Canon Image Square
    Mid Valley Megamall : 03-2303 9716
    Sunway Pyramid : 603-5633 1818
    Georgetown, Penang : 604-2288 858 / 6016-5214 798
    Canon EOS Pro Centre
    EOS Boutique
    Subang
    : 603-5612 0337
    Canon Premium Partners
    Candyntech Marketing & Services Co. : 6084-317 350
    Digital Office Automation & Supplies : 609-7444 488
    Eliteco Marketing & Services : 6089-761 297
    Kangar Office Automation & Photographic Sdn Bhd : 604-9768 228
    KOA Office Equipment (Alor Setar) Sdn Bhd : 604-7728 228
    Mike Trading : 6087-411 761
    Miri Business Solutions Sdn Bhd : 6085-413 826
    OA Image Solution Sdn Bhd : 607-4332 668
    Prosper Hill Sdn Bhd : 6089-273 424
    Simplex Marketing (M) Sdn Bhd : 606-7637 696
    Hock Leng Office Supplies : 6089-884 680
    If you are unable to speak to us, kindly leave your details with our Auto Attendant Voice Mail so we can return your call.
    *We wish to advise that you are currently in Canon Malaysia's website. Please be informed that our help desk service coverage is limited to Malaysia-based inquiries.

    If you are based overseas, we would advise you to send your inquiry directly to the Canon Office of your country to save time.

    Here is a list of useful email addresses for your reference:
    China : rui_shang@canon.com.cn
    Hong Kong : overseas_enquiry@chk.canon.com.hk
    India : canonsupport@coecipl.com
    Philippines : customer_assistance@cspl.canon.com.sg
    Singapore : general@canon.com.sg
    Taiwan : services@cmtw.canon.com.tw
    Thailand : info@canon.in.th
    Vietnam : cvro_enq@canon.com.sg
    Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Indonesia, Laos, Maldives,
    Myanmar, Nepal, Pakistan and
    Sri Lanka
    : cspl_general@canon.com.sg

    However, should you still decide to send your enquiry to us, we will be glad to assist by forwarding your inquiry to the appropriate overseas Canon subsidiary for support.

     
    Notice
    With immediate effect our Customer Care Centre & Showroom at Head Office, UOA Business Park, Shah Alam, Selangor and our branch offices in Penang, Melaka, Johor Bahru, Kuantan, Kuching and Kota Kinabalu will close at 5.15PM on every 2nd Friday of the month.
    • 08th Jun 2018
    • 13th Jul 2018
    • 10th Aug 2018
    • 14th Sep 2018
    • 12th Oct 2018
    • 09th Nov 2018
    • 14th Dec 2018