31 Oct 2023 — Thank you for using Canon products. It has been confirmed that some units of the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III interchangeable lenses for digital SLR and mirrorless cameras manufactured during a specific period is affected by the issue described below. Customer support for ...
30 Mar 2023 — Thank you for using Canon products. Concerning the Mirrorless Camera EOS R10, the following phenomenon has been confirmed. Customer support for this phenomenon is described below. We would like to offer our sincere apologies to any users who may have been inconvenienced by this phenomenon. Phenomenon ...
30 Mar 2023 — Thank you for using Canon products. Concerning the EF50mm f/1.2L USM interchangeable lens for digital SLR and mirrorless cameras, the following phenomenon has been confirmed. Customer support for this phenomenon is described below. We would like to offer our sincere apologies to any users who may ...
28 Jul 2022 — Canon has recently become aware of an issue, as detailed below, that may occur in rare instances while using the Professional Camcorder XF605 and Digital Cinema Cameras EOS C70 and EOS R5 C. We would like to offer our sincere apologies to any customers who have been inconvenienced as a result of this ...
13 Jul 2022 — Update: Free repairs for this product will be discontinued as of 31 July 2022. Thank you for using Canon products. We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom operation ...
30 Jun 2022 — Update: Free repairs for this product will be discontinued as of 31 December 2022. Thank you for using Canon products. We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below. We value the trust our customers have placed in us, and we are ...
02 Dec 2021 — Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality your Canon product through enhancements and fixes. EOS R5 – Firmware Version 1.5.0 Head detection performance is improved to support ...
17 Aug 2021 — Important user update concerning image.canon
02 Apr 2021 — Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality of your Canon product through enhancements and fixes. EOS R5 – Firmware Version 1.3.0 Added Canon Log 3 to Canon Log settings, a log ...
25 Mar 2020 — Thank you for using Canon products. We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website. We sincerely apologise ...
11 Mar 2020 — Update: Due to the end of service life of the indicated models, free repairs will cease on the 31st March 2020. Thank you for using Canon products. It has been confirmed that some IXUS 255HS compact digital cameras encounter a contact failure in the battery terminal. The details of ...
13 Feb 2020 — Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related to communications via the Picture Transfer Protocol (PTP), which is used by Canon digital cameras, as well as a vulnerability related to firmware updates. (CVE-...
04 Feb 2020 — macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac OS X” and "Picture Style File Registration Tool 1.0.0 for Mac OS X" whereby the functions enabled by ...
08 Jan 2020 — Thank you for using Canon products. It has been confirmed that when using the RF70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly front-focused. New firmware (version 1.0.6) ...
24 Oct 2019 — In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon has released a firmware update that improves video autofocus speed, accuracy and subject detection performance.Firmware Version 1.1.0 incorporates the following enhancement:A new mode for Movie Servo AF ...
12 Sep 2019 — Thank you for using Canon products.The update services to new firmware for EOS-1D C Cinema EOS Camera (version 1.4.2) is now available.Firmware Version 1.4.2 incorporates the following fixes:1. Corrects a PTP communication vulnerability.2. Corrects a vulnerability related to ...
10 Sep 2019 — Thank you for using Canon products.We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras.The following describes how to deal with this problem.We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below.Phenomenon:...
15 Jul 2019 — This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize for any inconveniences caused, and thank ...
18 Apr 2019 — Thank you for using Canon products.The new firmware for EOS R (version 1.2.0) is now available on Canon website.Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. Eye-detection AF - Supports Servo AF when shooting still images.- Now available when shooting ...
28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.
21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"Thank you for using Canon products.It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera.We take great pride in the quality and ...
08 May 2018 — Thank you for using Canon products.We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon in which the focus may not be achieved during AF shooting. Firmware which addresses this phenomenon is available ...
11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)Thank you for using Canon products.Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...
08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...
05 Sep 2017 — Thank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described below.We would like to offer our sincere apologies to users who have been inconvenienced by this ...
29 Jun 2017 — To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2)Thank you for using Canon products.The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed instructions ...
02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1Update:We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017.Firmware Version 1.1.2 incorporates the following fix:Corrects the phenomenon ...
17 May 2017 — To Users of the EF 24-105mm f/4L IS II USM Lens for Canon Digital SLR CamerasThank you for using Canon products.We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.We would ...
31 Mar 2017 — Thank you for using Canon products.Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This ...
13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR CamerasThank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...