Notices

Thank you for using Canon products.We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras.The following describes how to deal with this problem.We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below.Phenomenon:...

We have identified a security issue that exists in certain circumstances of using uniFLOW and has issued a hotfix to resolve this.Under certain unauthorised usage condition within customer's office network, there is a possibility of gaining access to printers / multi-functional devices, through the login ...

Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please refer here for details of the impact of these vulnerabilities on Canon products equipped with fax functions.

Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when using Canon products.Supplementary Information on KRACKs: A vulnerability known as KRACKs ...

Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when using Canon products.Supplementary Information on KRACKs: A vulnerability known as KRACKs in ...

Thank you for using Canon products.We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below.We would like to offer our sincere apologies to users who have been inconvenienced ...

Thank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described below.We would like to offer our sincere apologies to users who have been inconvenienced by this ...

Thank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers and certain print servers using Microsoft Windows ...

Thank you for using Canon products.We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.We would like to offer our sincere apologies to users who have been inconvenienced ...

Thank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit products have neither been designed nor manufactured by Canon, yet they fraudulently ...